Click the Support Chat icon in the bottom right corner of your screen and send a message. This lets us investigate and create a technical support ticket, if necessary.

Please include the following when reporting an issue with the site so we can help you faster:

• Shop name

• Product name, SKU, or order number

• The steps you took up to the point of the issue (for example, on the My Products page, I clicked the Import from Etsy button, entered my Etsy listing number, and clicked load listing. Then on the catalog selection page, I couldn’t choose the heart ornament.

• Screenshots of each step and any error messages.