This customer service option has saved many of my sales! It only takes a few minutes, and is well worth it. I've included the instructional video and my script. Be sure you modify it for your brand and voice.

Tutorial

Direct YouTube link - https://youtu.be/76EewrZsmKg?si=3iTgkLKP1KuUckk_

Canva Template

Use this link to download the template:

https://www.canva.com/design/DAG7b0uf1Yo/viH_1HCu5XPzw2kJk4Le4g/view?utm_content=DAG7b0uf1Yo&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink&mode=preview

Script

Send When Moving Out a Shipping Date

I just wanted you to know your order is delayed due to [INSERT YOUR EXPLANATION].

I'm moving the ship by date out by to conform with Etsy's policies. However, I'll message you with a tracking number as soon as I have one.  My apologies for the delay!

Send When Item Won't Arrive Before Holiday

1. I can send you a digital gift card file with a picture of what they're getting that you can print.
   
   [IF ORDER IS NOT IN PRODUCTION]

2. I can cancel the order. 
   
   or 
   
   [IF ORDER IS IN PRODUCTION]

3. You can pen a case with Etsy using their Purchase Protection Program to get a refund. Here are the instructions -https://help.etsy.com/hc/en-us/articles/5745586898199-How-to-Open-a-Case?segment ...&segment=shopping
   
   Just let me know your choice and I'll make it happen!