Help Center

How can we help?

Search our knowledge base or browse categories below.

Shipping • Updated 3 months ago

Update Ship by Date

Shipping Customer Service Order Management Quick Guide Training

Open the Order

1. Click the Message icon on the cusomter's order.
2. Click the 3 dots next to Update Progress to open the Order Options dropdown.

Update Shipping Details

3. Click "Update ship by date"
4. Move the New ship by date out by at least 7 days.
5. Replace the Note to buyer field with the delay message and click Update and message buyer.

Was this article helpful?

0 of 0 found this helpful

Related

More Articles