Update Ship by Date

This guide provides a quick workflow to adjust deadlines and inform the customer.

Filing a Missing Mail Search With USPS

This guide explains how to submit a Missing Mail Search for your customer if a package has no tracking movement for over days.

What Happens When an Order is Returned to Podzilla?

When items are returned to Podzilla, the team will open a ticket and email the address on your account letting you know. There is a cost to reship the order. If for some reason you don't get back t...

Missing or Delayed Mail/Packages

While PODZilla works hard to get every order out on time, once a package is in the hands of the carrier, delivery is out of our control. The good news is the majority of packages arrive safely.