USPS Tracking | Delayed or Missing Packages

While PODZilla works hard to get every order out on time, once a package is in the hands of the carrier, delivery is out of our control. The good news is the majority of packages arrive safely.

Update Ship by Date

This guide provides a quick workflow to adjust deadlines and inform the customer.

Filing a Missing Mail Search With USPS

This guide explains how to submit a Missing Mail Search for your customer if a package has no tracking movement for over days.

What Happens When an Order is Returned to Podzilla?

When items are returned to Podzilla, the team will open a ticket and email the address on your account letting you know. There is a cost to reship the order. If for some reason you don't get back t...