USPS is upgrading equipment at several regional facilities in preparation for the holiday season.  Packages are being rerouted so transit times and tracking updates are slower. Remember, USPS prioritizes shipping over updating the tracking.

If you see your package has shipped with a tracking number, your package has left our facility and is in the USPS network.

Tracking may appear to stop updating for several days, and in some cases, the next update may not appear until your package is delivered. Please assure your customers that their package is on the way.

If it has been 7 days since the last tracking scan, you or your customer may submit a missing mail search.

NOTE: We cannot contact our rep before this time period.

This is also a good time for you to understand how to handle delayed or missing packages as we go into the peak holiday season. See Delayed or Missing Packages for details.