Help Center

How can we help?

Search our knowledge base or browse categories below.

Start Here • Updated 13 days ago

Starting with Podzilla

Getting Started Account Management Customer Service Quick Guide Training Welcome

Welcome to Podzilla Prints!


We're so glad you're here. Podzilla is a print-on-demand fulfillment platform built specifically for Etsy sellers — we handle the printing, packing, and shipping so you can focus on what you do best: creating and selling. Follow the steps below to get your account set up and your store connected, then head to our Skool community to learn the platform alongside other Podzilla sellers.

👉Step 1 - Understand how Podzilla accounts work

Podzilla uses two account levels: your personal account (you) and a store account (your Etsy shop). 

Read this guide first so the setup steps that follow make sense.


👉Step 2 - Add your billing information

Add a payment method to your store account. 

• Everyone starts out on the free plan but your personal account is the one billed if you choose to upgrade to a paid subscription. Add payment information to this one if you want a paid subscription. 

• Your store account is charged each time you process an order. You must have payment information added here to continue.

👉Step 3 - Connect your Etsy shop

Add your store account and link your Etsy shop to Podzilla so orders flow in automatically and your listings stay in sync.



👉Step 4 - Verify your connection

Once you've connected your shop, confirm that everything is talking to each other correctly before you start setting up products.



👉Step 5 - Join the Podzilla community and start learning

Our Skool community is where you'll get how-to help, stay updated on new products and platform changes, and connect with other sellers. Once you're approved, our admin team (Valerie, Tracy, or Heidi) will get to you quickly.

💡 Start in the Classroom - The Podzilla 101 module walks you through the platform from the beginning. Work through it before posting questions — most common questions are already answered there.



❓Questions about your subscription plan?

Everyone starts on the free plan. If you want to upgrade to Pro for discounted product pricing, you can do that at any time from inside Podzilla.



🆘Need help? Submit a support ticket

For questions about how to use Podzilla, post in the community or check the Skool Classroom. But if you have a problem with a specific order, artwork, billing, or your account, submit a support ticket so the right person can take action.

⚠️ Important
Support issues can't be resolved through DMs or community posts. A ticket makes sure nothing slips through the cracks.





Was this article helpful?

2 of 2 found this helpful

Related

More Articles