Knowledge Base
The knowledge base is your first stop for questions on using Podzilla. It contains How-To articles, videos, and product information. It also features a robust search to find answers easily.
Because Podzilla is growing and improving quickly, more information is added as new products or features are made available. Just another reason to use it as your main resource for questions.
The link to the Knowledge Base is the last option on the sidebar.
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My Orders
Before you can fill an order, it must be linked to a product in Podzilla. Products are linked from your Etsy store to your Podzilla product by the SKU (or Stock Keeping Unit). This is a unique code that tells the system what product and variation (if applicable) the customer ordered. Think of the...
My Products
This section is where you see your products and create new ones. The default setting is Grid view, but you can see all your products in a list by clicking the List button.
Missing or Delayed Mail/Packages
While PODZilla works hard to get every order out on time, once a package is in the hands of the carrier, delivery is out of our control. The good news is the majority of packages arrive safely.
I'm a member of a partner group. How do I get started?
If you are part of the POD Roadmap or Learn and Earn Acacemy, direct message Russ or Cary in that group's support platform. They will verify your information, set up your account, and send you an email with instructions to access your account.
Your Account
Account Profile